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I can sooo relate to customer service calls. Although I didn’t work in a call center, I was on the phone a big chunk of the day at the insurance company I used to work for. Cold calling dentists to discuss the benefits of joining an HMO network is not as fun as you’d think. 🥱

But, like you, I learned a lot. And even 7 years after that job ended, I still dislike chatting on the phone even with friends.

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